Ticket Refund and Exchange Policy

Convenience Charges
A convenience charge will be added to any sale made via telephone or internet, varies in cost depending on the event, and is assessed on a per ticket and/or per order basis. Pacific Science Center members do not pay per ticket convenience charges (though an order charge may apply).

These charges are non-refundable.

Delivery Charges
No delivery charge will be added to tickets picked up on-site at Will Call or an automated Kiosk. For most events you will have the option to have your tickets mailed to you if they are ordered at least 14 days in advance. A delivery charge will be added to these orders.

This charge is non-refundable.

Ticket Exchanges
Events noted with 'No Exchanges' cannot be exchanged at any time.

For all other events, no exchanges will be offered after the event has begun or the entry time has passed. Tickets may be exchanged on-site at the Pacific Science Center box office free of any exchange charges. Tickets may also be exchanged by telephone or email subject to the following charges:

  • $4.00 per order for non Pacific Science Center members.
  • $2.00 per order for Nickel, Copper, Silver or Gold level members.
  • No charge for Platinum, Titanium or Discovery Circle members.

Exchanges requested by phone or email should be submitted at least 24 hours in advance of the event start time to ensure they are processed.

In the case that your ticketed event is cancelled by Pacific Science Center for any reason an exchange will be provided free of any additional charges or a full refund will be offered including any service charges. The exchange or refund must be arranged for within four days of the cancelled event or it will no longer be offered.

Ticket Refunds
Events noted with 'No Refunds' cannot be refunded at any time.

  • Tickets for Tutankhamun: The Golden King and the Great Pharaohs are non-refundable.
  • For all other events, no refunds will be offered after the event has begun or the entry time has passed.
  • Refunds requested by phone or email should be submitted at least 24 hours in advance of the event start time to ensure they are processed.

Convenience and delivery charges are non-refundable. In the case that your ticketed event is cancelled by Pacific Science Center for any reason an exchange will be provided free of any additional charges or a full refund will be offered including any service charges. The exchange or refund must be arranged for within four days of the cancelled event or it will no longer be offered.

If you have questions or would like to exchange your tickets please contact Guest Services at (206) 443-2844 or email gs@pacsci.org.